We are based in the Philippines, and we serve clients worldwide through our online platforms.

We offer a wide selection of:

• 14K and 18K gold jewelry
• Natural and lab-grown diamonds
• Colored gemstones
• Loose diamonds for custom settings
• Investment-worthy and everyday fine pieces

Each piece is crafted using ethically sourced materials and certified stones, where applicable.

Currently, we provide a convenient online shopping experience. You can shop through Facebook Live, Instagram DMs, or Messenger. Wherever you are, we bring the showroom experience to you. ✨

We announce our live sessions on:

• Facebook, Instagram and Tiktok posts and stories
• Our Viber Community

Join our Viber community to get instant alerts, view all items featured during our live selling (with complete prices and details), and enjoy quick access for easy reference and selection. JOIN HERE

Everything you see on live, now in one place, choose at your convenience!.

Yes. Many of our diamonds, both natural and lab-grown, come with certifications from trusted institutions such as:

• GIA (Gemological Institute of America)
• IGI (International Gemological Institute)
• Japan and Hong Kong Gem Labs

Certification details will always be disclosed for applicable pieces.

Absolutely!

We help clients bring their dream pieces to life,whether it’s an engagement ring, pendant, bracelet, or a one-of-a-kind design.

To get started, simply send us:

• Your preferred stone or design
• Your budget range
• Any reference photos or specific details

Once we receive your design and you’re sure about what you want, we’ll help source a trusted local or international artisan to create it with quality craftsmanship.

• For local artisans, rates usually start around ₱6,000 per gram of gold + ₱2,000 labor (may vary depending on the design).
• For Hong Kong settings, we’ll inquire and get back to you with an exact quote.

Final pricing will depend on the materials, stone, setting, and total craftsmanship involved. Don’t worry, we’ll guide you every step of the way!

Please note that prices may change depending on current gold market rates, as gold value can go up or down.

Yes, your security and trust are our top priorities.

• We are a legally registered business and accept payments only through our official BPI business account (ending in 7725).
• Please do not send payments to personal or unofficial accounts.

We will never ask you to transfer money outside of our verified channels.

For your peace of mind, we provide:

• A Billing Statement/Invoice
• Shipment tracking for all deliveries
• Certification documents (for applicable diamond/gemstone pieces)

⚠️ Reminder:

We only operate through our official Facebook business page.

We will never randomly add or message you from a personal account.

Always double-check that you’re speaking to the same profile used for live selling and posts.

Stay cautious and feel free to verify any details with us directly before sending payment. We’re always happy to assist! 🤍

• Ready-to-ship items (on-hand in the Philippines): Ships out within 3–5 business days after payment confirmation
• Pre-orders or custom pieces: Production takes approximately 6–8 weeks
• Live selling items sourced internationally: Please allow 4–6 weeks to process and ship, as items are coming from our overseas partners

If there’s an opportunity to expedite your order, we’ll inform you and provide updates as soon as possible via DM or message.

We’re committed to keeping you updated every step of the way.

Yes! We offer nationwide and worldwide shipping.

• Local (Philippines): Shipped via LBC.
• Includes ₱5,000 insurance by default (standard LBC coverage)
• Optional upgrade for higher insurance (up to ₱100,000 per box)
• Grab/Lalamove available upon request — Auréla Jewelry is not liable for courier mishaps
• Kindly inform us before we ship if you prefer a specific courier or need insurance upgrades

International:

• Shipped via trusted couriers like LBC or DHL
• Shipping fee ranges from ₱3,000–₱4,500, depending on destination
• We do not charge or collect tax on international orders
• Customs duties or import taxes (if any) are buyer’s responsibility
• We’ll confirm the shipping cost and delivery timeline after we receive your address. Rest assured, we handle each order with care and transparency